Return Policy
Refund & Return Policy
Last updated: February 27, 2026
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn and unused
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With tags attached
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In its original packaging
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Accompanied by the receipt or proof of purchase
To start a return, please contact us at:
Returns must be sent to the following address:
2001 Bay Drive
Miami Beach, FL 33141
United States
Items sent back to us without first requesting a return will not be accepted.
If you are returning an item from outside the United States, shipping times may vary.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care goods (such as beauty products)
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Hazardous materials or flammable liquids
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Sale items
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Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to get a different item is to:
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Return the original item (once approved), and
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Place a new order for the desired product.
European Union – 14 Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition that you received it, unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: